Terms and Conditions

  • At Bespoke Gifts & Supplies by Kim, we take pride in providing high-quality rhinestones, embellishments, craft supplies, and personalised products. If there is an issue with your order, we are committed to working with you to find a fair solution in accordance with Australian Consumer Law.

    Returns & Refund Eligibility

    You may be eligible for a return, replacement, or refund if:

    • The item is faulty or defective.

    • The item arrives damaged.

    • The item received is significantly different from the product ordered.

    • The incorrect item was supplied.

    To request a return or refund, please contact us within 7 days of receiving your order and provide:

    • Your order number.

    • A description of the issue.

    • Clear photographs of the product and packaging where applicable.

    Change of Mind

    Due to the nature of our products, we do not offer refunds, returns, or exchanges for:

    • Change of mind purchases.

    • Incorrect product selection.

    • Ordering the wrong size, colour, or quantity.

    • Minor colour variations caused by screen or device settings.

    Please choose carefully before placing your order.

    Personalised & Custom Orders

    Personalised, customised, or made-to-order products cannot be returned, exchanged, or refunded for change of mind once production has commenced.

    Refunds or replacements for custom products will only be provided where required under Australian Consumer Law, including where the item is faulty or does not match the approved design specifications.

    Customers are responsible for ensuring all names, spelling, dates, colours, and design details are correct before final approval.

    Return Conditions

    Where a return is approved:

    • Items must be returned unused and in their original packaging where possible.

    • Returns must be lodged within the timeframe advised by our team.

    • Customers may be responsible for return postage costs unless the item is faulty, damaged, or incorrect.

    We recommend using a tracked postage service, as we cannot accept responsibility for items lost during return transit.

    Damaged or Incorrect Orders

    If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with photographs and order details.

    Once assessed, we may offer:

    • A replacement product.

    • A store credit.

    • A refund.

    • Another remedy as required under Australian Consumer Law.

    Refund Processing

    Approved refunds will be processed using the original payment method where possible.

    Please allow 5–10 business days for funds to appear in your account once the refund has been processed.

    Shipping charges are non-refundable unless the return is due to a fault, damage, or an error on our part.

    Australian Consumer Law

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Contact Us

    For all return and refund enquiries, please contact:

    Bespoke Gifts & Supplies by Kim

    Website: bespokegiftsandsupplies.com.au

    Instagram: @bespokegiftsandsupplies

    We aim to respond to all enquiries within 2 business days.

  • Bespoke Gifts & Supplies by Kim ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, contact us, or interact with our business.

    By using our website and services, you agree to the terms of this Privacy Policy.

    Section 1 - Information We Collect

    We may collect personal information including:

    Information You Provide

    • Name

    • Email address

    • Phone number

    • Billing and shipping address

    • Payment information (processed securely through third-party payment providers)

    • Order details and purchase history

    • Information provided through contact forms, emails, social media messages, or customer enquiries

    Information Collected Automatically

    When you visit our website, we may collect:

    • IP address

    • Browser type

    • Device information

    • Website usage data

    • Pages viewed and time spent on the website

    • Cookies and similar tracking technologies

    Section 2 - How We Use Your Information

    We use your information to:

    • Process and fulfil orders

    • Deliver products and services

    • Communicate about your order

    • Respond to enquiries and customer support requests

    • Provide updates regarding products, promotions, and business news (where consent has been provided)

    • Improve our website, products, and customer experience

    • Prevent fraud and maintain website security

    • Meet legal and regulatory obligations

    Section 3 - Payment Information

    Payments are processed through secure third-party payment providers.

    Bespoke Gifts & Supplies by Kim does not store or have access to your full credit card or payment details.

    Please refer to the privacy policies of the relevant payment providers for information about how they handle your payment information.

    Section 4 - Disclosure of Personal Information

    We may disclose your information to trusted third parties where necessary to operate our business, including:

    • Shipping and courier providers

    • Payment processing providers

    • Website hosting providers

    • Marketing and email service providers

    • Professional advisers (accountants, legal advisers, insurers)

    • Government authorities where required by law

    We do not sell, rent, or trade your personal information to third parties.

    Section 5 - Marketing Communications

    If you subscribe to our mailing list or provide consent, we may send promotional emails and updates about new products, offers, and events.

    You may unsubscribe from marketing communications at any time by:

    • Clicking the unsubscribe link in emails; or

    • Contacting us directly.

    Section 6 - Cookies and Website Analytics

    Our website may use cookies and analytics tools to improve functionality and understand how visitors use our site.

    Cookies may collect information such as:

    • Website preferences

    • Browsing behaviour

    • Device information

    You can manage or disable cookies through your browser settings; however, some website features may not function correctly.

    Section 7 - Data Security

    We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

    While we take security seriously, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

    Section 8 - Accessing and Correcting Your Information

    You may request access to the personal information we hold about you or request corrections if you believe information is inaccurate or outdated.

    Requests can be made using the contact details below.

    Section 9 - Third-Party Websites

    Our website and social media platforms may contain links to third-party websites.

    We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

    Section 10 - Children's Privacy

    Our products and services are not specifically directed to children under 13 years of age.

    We do not knowingly collect personal information from children without parental or guardian consent.

    Section 11 - Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

    Any updates will be published on our website with a revised effective date.

    Section 12 - Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

    Bespoke Gifts & Supplies by Kim

    Website: bespokegiftsandsupplies.com.au

    Instagram: @bespokegiftsandsupplies

    Section 13 - Australian Privacy Principles

    Bespoke Gifts & Supplies by Kim is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

  • Welcome to Bespoke Gifts & Supplies by Kim ("we", "our", "us"). By accessing our website, purchasing our products, or engaging with our services, you agree to the following Terms of Service. Please read them carefully.

    Section 1 - General

    Bespoke Gifts & Supplies by Kim provides rhinestones, embellishments, crafting supplies, personalised products, and related accessories for personal and commercial use.

    By placing an order with us, you confirm that you are at least 18 years of age or have permission from a parent or guardian.

    We reserve the right to update these Terms of Service at any time without prior notice.

    Section 2 - Products & Availability

    We strive to ensure all product descriptions, images, pricing, and stock levels are accurate. However:

    • Product colours may vary slightly due to screen settings and lighting.

    • Measurements and quantities are approximate.

    • Availability is subject to stock on hand.

    • We reserve the right to discontinue products at any time.

    Bulk orders and custom requests may have separate terms and lead times.

    Section 3 - Pricing

    All prices are listed in Australian Dollars (AUD).

    We reserve the right to change pricing without notice. Prices displayed at the time of purchase will apply to your order.

    Any applicable taxes, shipping fees, or additional charges will be displayed at checkout.

    Section 4 - Orders

    Once an order is placed, you will receive an order confirmation.

    We reserve the right to:

    • Refuse or cancel orders where pricing errors have occurred.

    • Limit quantities purchased.

    • Cancel orders suspected of fraudulent activity.

    If an order is cancelled, any payment received will be refunded.

    Section 5 - Payment

    Payment must be received in full before orders are processed and dispatched.

    We accept payment methods made available through our website and checkout system.

    6. Shipping & Delivery

    We aim to dispatch orders promptly; however, delivery timeframes are estimates only.

    Bespoke Gifts & Supplies by Kim is not responsible for delays caused by:

    • Postal carriers

    • Weather events

    • Customs processing

    • Incorrect delivery information supplied by customers

    Customers are responsible for ensuring shipping details are accurate at the time of purchase.

    Additional postage charges may apply if parcels are returned due to incorrect addresses.

    Section 7 - Returns & Refunds

    Under Australian Consumer Law, customers are entitled to remedies where products are faulty, damaged, or significantly different from their description.

    We do not offer refunds or exchanges for:

    • Change of mind purchases

    • Incorrect product selection by the customer

    • Minor colour variations due to screen displays

    If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photographs and details of the issue.

    Approved returns must be sent back in their original condition unless otherwise agreed.

    Section 8 - Personalised & Custom Orders

    Personalised, customised, or made-to-order products cannot be cancelled, returned, or refunded once production has commenced unless required by Australian Consumer Law.

    Customers are responsible for reviewing spelling, design selections, colours, and other customisation details before approval.

    Section 9 - Product Use & Safety

    Our products may contain small parts and embellishments that can present a choking hazard.

    Customers are responsible for:

    • Using products safely and appropriately.

    • Supervising children around small items.

    • Following any adhesive or product instructions provided.

    Bespoke Gifts & Supplies by Kim accepts no liability for misuse of products.

    Section 10 - Intellectual Property

    All content on our website, including:

    • Logos

    • Branding

    • Product descriptions

    • Images

    • Graphics

    • Marketing materials

    remains the property of Bespoke Gifts & Supplies by Kim and may not be reproduced, copied, or used without written permission.

    Section 11 - Limitation of Liability

    To the fullest extent permitted by law, Bespoke Gifts & Supplies by Kim will not be liable for any indirect, incidental, or consequential loss arising from the use of our products, website, or services.

    Our total liability shall not exceed the amount paid for the relevant product or order.

    Nothing in these Terms excludes rights available under Australian Consumer Law.

    Section 12 - Privacy

    Customer information is collected only for the purpose of processing orders, providing customer support, and improving our services.

    We do not sell or share personal information with third parties except where necessary to fulfil orders, comply with legal obligations, or provide requested services.

    Please refer to our Privacy Policy for further information.

    Section 13 - Governing Law

    These Terms of Service are governed by the laws of Victoria, Australia.

    Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Victoria.

    Contact Us

    Bespoke Gifts & Supplies by Kim

    Website: bespokegiftsandsupplies.com.au

    Instagram: @bespokegiftsandsupplies

    For any questions regarding these Terms of Service, please contact us through our website or social media channels.

    By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service.